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Frequently Asked Questions
Can you guide me through International Circuits' custom quote process?
Will my designs be kept confidential when I send them in for manufacturing?
What are the minimum and maximum number of boards I can order from International Circuits?
Are the prices shown on your pricing page accurate?
I just placed an online order, but did not receive a confirmation email. What's going on?
How can I reduce my costs?
What is RoHS? Does International Circuits provide RoHS processes? Will I have to pay extra for them?
Does International Circuits use any sourcing?
How do I calculate my lead time?
I have a question that I'd like to have answered over the phone. When is a good time to call?
There is a problem with my order, what can I do?
Which services do you use for shipping?
Can you manufacture a board with X hole sizes and Y amount of layers?
Can I cancel my order?
What payment methods do you accept?
How are your prices so low?
What can I expect in terms of the quality of your PCBs?

How to order Can you guide me through International Circuit's custom quote process?
A: We've streamlined our order process into just five easy steps:

  • Fill out the form in our quote section providing as much detail as needed.
  • We will respond usually within 4 hours with an exact quote.
  • If you decided you're ready to purchase, you be directed to fill out a form with your contact and billing information.
  • Send files as a zipped e-mail attachment to quote@internationalcircuits.com
  • Once we have determined your gerber is ready for fabrication you will receive an order confirmation and your designs will be on their way for manufacturing!
Alternatively, we also have a 24/7 instant online quote and order available here.

Privacy information Will my designs be kept confidential when I send them in for manufacturing?
A: No one besides the required parties involved in the fabrication of your PCBs will have access to your designs. We will store your gerber files securely for future re-orders.

Order size What are the minimum and maximum number of boards I can order from International Circuits?
A: We provide manufacturing services for orders of any volume. We will work as hard on an order of one piece as an order of a thousand pieces!

PCB quote engine Are the prices shown on your quote engine accurate?
A: The prices on our quote engine pages are fully accurate and we encourage you to order online if your design fits within the quotable parameters. Note: pricing for production (high volume) orders will be considerably lower than the online price. For an exact quotation on production and orders with special requirements, please visit our quote page and fill out the simple form.

Low cost PCB I just placed an online order, but did not receive a confirmation email. What's going on?
A: Sometimes the confirmation email may be sent to your spam or junk mail folder. To insure correct delivery of emails please add @internationalcircuits.com to your safe senders list.

Low cost PCB How can I reduce my costs?
A: Order from our Prototype Series (400 square inches and under) for the most competitive prices available in the industry. Orders of over 400 square inches that conform to our standard manufacturing options (FR4, 1 oz copper board, HASL finish, 0.062 inch thickness, .005 inch minimum trace/space and .012 inch minimum hole size) will also be extremely well priced. Planning ahead and leaving a larger time-frame open to extend lead time will lead to drastic price cuts as well.

Rohs PCB What is RoHS? Does International Circuits provide RoHS processes? Will I have to pay extra for them?
A: RoHS stands for Restriction of Hazardous Substances and is part of the European legislation aimed at reducing toxic components in consumer electronics. International Circuits provides comprehensive RoHS manufacturing and assembly services at no extra cost. You can opt for the environmentally friendly solution at no extra charge and we encourage you to do so.
Rohs information

Overseas sourcing Does International Circuits use any sourcing?
A: Despite operating our own FAB, International Circuits occasionally will source orders to one of our manufacturing partners. Here are a few reasons why:

  • To provide our customers with the widest range of technologies and resources
  • To ensure that we can meet the demands of any order of any amount of customers at any given time
  • To maximize and maintain the most cost-effective solutions
  • To accelerate project completion and extend productivity hours through the availability of a larger team

We have a longstanding relationship with each of our partners each of whom are ISO, UL, RoHS certified and have an excellent track record of providing quality products and services.

*All boards will still abide my the International Circuits product warranty.

Lead time How do I calculate my lead time?
A: The lead time is the time between when your order is placed up until the time your order is shipped. Holidays do not count into the lead time. More information can be found on our shipping and holiday schedules page.

Company hours I have a question that I'd like to have answered over the phone. When is a good time to call?
A: Our business hours are from 8:00 AM to 5:00 PM PST (West Coast) and 8:00 AM to 5:00 PM EST (East Coast) Monday-Friday.

Customer support There is a problem with my order, what can I do?
A: Customer satisfaction is our top priority. Contact us by phone or by email and we will do our best to resolve your issue as quickly as possible. We will also respond to your questions during off hours and over the weekends.

Shipping Which services do you use for shipping?
A: We currently use UPS or DHL.

PCB Capabilities Can you manufacture a board with X hole sizes and Y amount of layers?
A: Please refer to our capabilities section for answers regarding the manufacturability of your designs.

Order cancellation Can I cancel my order?
A: If you need to cancel your order, immediately contact your sales representative. Cancellations may be subject to fees depending on how far along your order is in the manufacturing process.

Payment methods What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as Paypal. Please send your Paypal payment to paypal@internationalcircuits.com.


Low prices How are your prices so low?
A: High volume and low overhead keep our operating costs low. Also, our manufacturing uses the most cost-effective methods and latest technology practices and we transfer those savings over to you. We have streamlined our entire process beginning from step one, so there are never any added efforts that turn into price bumps for our customers.

PCB quality What can I expect in terms of the quality of your PCBs?
A: All of our manufactured boards conform to the ISO 9001 standard of quality. The only boards we ship to you will have been UL approved and E-tested for functionality. We guarantee the quality of our boards. If there is ever a defect, send us the PCBs back and we'll make a new batch at no charge (must be done within 30 days after receiving shipment). See our Terms and Conditions for more information on our warranty.

 

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